Reservations:

Spa services are available by appointment on a daily basis. We recommend calling as far in advance as possible to ensure availability. A credit card or gift card is required when making reservations.  (Your card will not be charged unless there is a "no show" for your scheduled appointment)

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Guest Cancellation:

We request the courtesy of a 24-hour cancellation notice for all Indigenous The Spa services. Cancellations of less than 24-hours or no-shows will be charged at 100%. For no show or failed to cancel within 24 hours, appointments made with purchased Gift Cards, the Gift Card becomes invalid.

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Arrival Time:

So as not to sacrifice any minutes of the spa experience, we suggest that clients arrive early. New clients, please arrive 15 minutes earlier for your appointment for a consultation and to supply basic information. Unfortunately, clients arriving after their scheduled appointment time will not receive an extension of services and will be responsible for full service fees. All treatments must end at the scheduled time, as to prevent the delay of the next clients services.

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Cell Phones & Pagers:

To keep the serenity of the Indigenous Spa experience, we ask that you turn off your cellular phone upon arrival. Every effort is made to ensure that the spa environment is one of tranquility and relaxation. Please respect our other guests desire for privacy and quiet.

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Gift Cards:

Gift Cards may be redeemed for services or retail products. Due to multiple locations, gift cards must be presented at time of appointment & will not be replaced if lost or stolen. Gift cards may not be redeemed for cash value or extended past their expiration date.

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Spa Treatment Attire:

If desired, undergarments or a swimsuit may be worn during treatments, however, our therapists are trained to discreetly drape and provide you with complete privacy at all times. Please let us know if we may make you more comfortable.

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Payment:

We accept cash, local checks, Visa, MasterCard, American Express, debit, and gift cards. Gratuities may not be added to credit card transactions.

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Notes:

Valuables should not be brought into the facility, as we are not responsible for articles lost or stolen.

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All sales are final, there are no refunds on services, including gift certificates.

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We accept any unopened and unused retail product return for complete refund within thirty days of purchase with receipt. Opened and/or used products may be returned with receipt and with management approval for spa credit only. Spa credit may be applied to the purchase of future product or service.

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If you are dissatisfied with a service, please notify your service provider and then the Indigenous management team immediately.